Craig Barnish from BAH Partners talks about how they took on more work – without compromising on quality – using Octavia.
BAH Partners specialize in recruitment for technology and financial markets across Asia. Their old CRM could not match their focus on quality, and so the firm were held back from expanding their workload.
As a manager, the two most important things I need a CRM for is to deliver a high calibre pool of candidates, and to streamline recruiters' work. Our old CRM couldn't streamline work as it didn't give the same data insights as Octavia.
BAH needed a CRM that could complete administrative tasks to a high standard, so no matter how busy the team were the quality of their work was maintained. They installed Octavia in 2016, and were able to take on more work, stay organised and find great candidates.
The customised reports we get from Octavia form the basis for our weekly meetings and quarterly performance reviews, and I can see at a glance how people have been applying themselves on a weekly, monthly, quarterly, and annual basis. It even allows me to pinpoint at what stage of an individual recruiter's workflow process they are either having success or problems, which allows me as a manager to create and execute on a solution. At a more autonomous level, it helps our consultants track their own performance and make improvements where necessary.
The search function is extremely powerful and consistently complements our consultants' ability to find the best candidate for the job.
Today, BAH use Octavia to organise their heavy workload, giving them the time they need to maintain and improve upon the quality of their work.
Octavia has changed the way we run our business; we are more efficient than ever, and the design of the system means that no matter how busy we are, as a manager, I am 100% confident we are on top of every role we are working on. For my staff, they can be 100% confident that they are managing their workflow in a timely and efficient manner, because Octavia keeps everything organized for you. It means that, as a consultant, you can comfortably take on more work as your system takes the majority of the load and you are left to focus on execution instead of administration.